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FAQ (Frequently Asked Questions)

Yes and no. Many things have had to change since the initial outbreak of coronavirus, from the way we interact as a team, work from home policy and of course how we handle orders and products. Our offices and warehouse were fumigated to ensure a safe working environment. All staff members in contact with products of any kind are following the relevant government advice regarding PPE. Be rest assured that any persons from our team coming across your order is following relevant procedures to try and lessen the spread of COVID-19. 

We are still operating the same hours (currently, could change depending on government advice) and operating out of the same locations as well as having the same friendly team.

Yes we do. We offer Free Delivery on orders over £12 and Free Next Day Delivery on orders over £20. To go back to the shop click here

If the order has just been put through (within the hour) then email us orders@chiefofvapes.com stating your order reference number, product ordered, product wanted and name. If the order has been placed over an hour ago then the goods must been returned to Chief of Vapes at your expense where it will be replaced once goods in has confirmed the state of use and seal of the product. We advise you to send any return goods via recorded delivery and use suitable packaging as Chief of Vapes will not accept responsibility for lost or damaged goods.

Yes you can track your order. However, currently we don’t have the delivery system integrated into the website allowing you to track your own orders. If you wish to track your order please email info@chiefofvapes.com and your tracking reference and location of the package will be emailed over to you.

All of our delivery options can be seen on the shipping policy page.

If you receive the wrong product or package from Chief of Vapes you must ensure that it is not opened (Products) and contact Chief of Vapes within 48 hours of receiving it. Any claims made after this time frame will unfortunately not be accepted. We may require photographic evidence regarding the product/s in question.

If in doubt please feel free to give us a call on 01254 947856 or email us info@chiefofvapes.com and ask us. We know all of our registered suppliers, retailers and distributors and remember if it seems to good to be true it usually is.

Yes, so the bottles we use are made by Sone. The bottles themselves are E Flip Lid Bottles, which are made from Plastic PET01 (Polyethylene terephthalate) which is widely recyclable across the UK being collected by 92% of British Councils. The lids are made from PP (Polypropylene) and HDPE (High Density Polyethylene) Plastic which is what milk and shampoo bottles are traditionally made from and again is widely recyclable across the UK.

Our Nicotine Salts (Nic Salts) come in both 10 and 20 milligram amounts for those who have just got off the cigarettes and those who are looking to reduce their nicotine intake. 

Nicotine Salts occur naturally when nicotine is bound to the organic compounds found in tobacco leaves. Nic Salts are perfect for those people looking to quit smoking, as it replicates the compound profiles of Nicotine found when smoking tobacco. Due to Nic Salts being a natural phenomenon, their chemical composition is more stable. Nic Salts are designed by manufacturers to be released into the blood stream at a slower rate, making it healthier for consumers as well as more cost effective due to not needing as much of it.

When most think about Vaping the correlation between Vape and Smoking still exists, when in reality smoking involves smoke when Vaping involved Water Vapour. The Term ‘Vaping’ and ‘To Vape’ derive from the action of using an Electronic Cigarette. 

We use Voopoo for our Starter Kit due to their unbelievable quality and pioneering innovation in the Mod Manufacturing game. We’ve tried others with little success due to underlining issues but have found a strong partner in Voopoo. If you have any queries regarding the Voopoo Vinici Mod feel free to ask us but your best chance is probably talking to Voopoo Direct

Check out our latest blog on Government Advice on Vaping. In 2011 an article was released by the government stating E-Liquids and Electronic Cigarettes should be made widely available as they are preferable to traditional tobacco products. 

There is usually some sort of deal happening. The best place to keep checking for them are the vape blogs. 

Unfortunately this does happen sometimes with Mods (Vaporisers) due to the clearomizer (tank) flooding, by the cartridge being overfilled and also occasionally by pulling too hard on the mod (drawing too fast/ hard). We suggest that if you want to combat this the best solution is to try and hold the mod upright and ensure turning it off before putting into your pocket. 

Please rest assure that small amounts of E-Liquid in your mouth will not have a negative effect on your health. If you do spill or E-Liquid does leak then wash your hands and clean up the area with a paper towel. 

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